How to Manage Cases / Trouble Tickets in SuiteCRM | Quick Overview

Know how to manage Cases like a pro, ensuring smoother customer interactions and faster resolutions!

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Cases are a crucial part of customer support, helping you track and resolve customer issues. I’ll walk you through how to create, update, and manage Cases effectively so you can keep your clients happy and organized. You’ll learn how to assign Cases to team members, update case statuses, and follow up on issues in a timely manner.

Bastian Hammer

About Bastian Hammer

Bastian Hammer has over 20 years of experience in software development and integration, including 19+ years in e-commerce, 10+ years in CRM, and 5+ years in marketing automation.
He combines technical expertise with strong analytical and conceptual skills to design future-proof IT architectures.
As a project leader, he excels in clear communication, thorough analysis, and hands-on solutions, translating your requirements into efficient systems and digital processes.